In today's digital age, stories have become more than just tales we tell; they are powerful tools of connection, understanding, and change.

At Dermagen, we believe in the transformative power of real stories, especially when they come from the heart of our community: our customers.

Why Sharing Matters

Every individual's journey with their skin is unique. Whether it's battling a specific condition, navigating the complexities of ageing, or simply seeking healthier skin, each story holds valuable insights. By sharing these experiences, we do more than just talk about our personal challenges and triumphs; we create a space for others to see themselves, to learn, and to find hope.

A shared story can:

Educate - Many skin conditions are misunderstood. By sharing firsthand experiences, we can educate others about the realities, dispelling myths and misconceptions.

Inspire - Hearing about someone else's journey can inspire others to take action, whether it's trying a new product, seeking medical advice, or simply adopting a healthier skincare routine.

Connect - Stories bridge gaps, making us realise that we're not alone in our struggles. They foster a sense of community and belonging.

The Ripple Effect

One of the most heartwarming stories we've encountered is from a dedicated customer who has been on a transformative journey with us over the past couple of years. 

Her story is a testament to the power of persistence, the right products, and the importance of sharing. Her story has not only impacted her life but has touched ours and the need for more education through the power or personal stories. 

When Amy first approached us a couple of years ago, her distress was palpable. She had been on a tumultuous journey, trying to find solace from her persistent skin issues. 

Traditional treatments, which often work for many, seemed to have little effect on her. Each attempt, each product, and each promise that failed only added to her mounting frustration and despair.

It wasn't just about the physical discomfort; the emotional toll was evident in her correspondence.

As we delved deeper into Amy's history, it became clear that her skin problems weren't isolated incidents. 

The Onset and Escalation

In her twenties, Amy found herself navigating the challenges of eczema, a condition marked by itchy, inflamed patches of skin. Like many in her situation, she turned to topical steroids as a lifeline.

These medications, specifically Diprosone and Eleuphrat, became her go-to remedies, used sparingly — about one to two tubes a year — to manage flare-ups primarily on her inner elbows, wrists, and occasionally her neck and eyelids.

For years, this regimen seemed to keep her eczema in check, allowing Amy a semblance of control over her condition.

However, the equilibrium Amy had found with her eczema began to falter in 2020. Unexpectedly, her face became a new battleground for flare-ups, particularly on both sides of her jawline and, more distressingly, around her eyes.

The sudden intensity and visibility of these outbreaks marked a significant shift in her long-standing battle with eczema. It was a development that not only affected her physical comfort but also her confidence and mental well-being.

Initial Attempts at Mitigation

Recognising the severity of her condition's new turn, Amy sought to adapt her approach.

Encouraged by advice she received in 2021, she scaled back her use of potent steroids to hydrocortisone — a milder option, albeit one she understood was still far from ideal.

Alongside this, she embarked on a journey to holistically address her skin's health: tweaking her diet, experimenting with PEA (palmitoylethanolamide) supplements for about six months, and exploring a wide array of Dermagen products in search of relief.

A Condition Unyielding

Despite these adjustments, Amy's condition stubbornly resisted improvement. Initial relief from new treatments proved fleeting, with flare-ups escalating in frequency and severity.

The skin on her face and around her eyes became especially reactive, responding with heightened redness, heat, and itchiness to a variety of products — from Avene to E45, and even Elidel, a non-steroidal treatment.

This hypersensitivity extended to environmental factors as well, with air conditioning, heaters, and certain foods exacerbating her discomfort. In moments of acute distress, Amy found herself reverting to hydrocortisone, despite her reservations, in a desperate bid to quell the inflammation.

An Escalation That Demands Attention

The relentless progression of her eczema, now starkly manifesting on her face, drove Amy to seek specialised care.

A consultation with a dermatologist in Perth led to the recommendation of Dupilumab, a newer treatment avenue that suggested a departure from her longstanding reliance on steroids.

It was a moment of reckoning for Amy, underscoring the severity of her condition and the need for a decisive shift in her treatment strategy.

A Holistic Approach to Recovery

Reflecting on the Journey

Amy's journey from manageable eczema in her younger years to the severe and unyielding flare-ups of her later life illustrates not just the personal toll of chronic skin conditions but also the complex interplay between treatments and the body's responses over time. It highlights the critical need for a nuanced understanding of one’s health and the courage to pursue comprehensive, long-term solutions over temporary fixes.

A Guide for Others

For those navigating similar paths, Amy's story offers invaluable insights. It underscores the need to seek support, educate oneself through resources like ITSAN and TSW Assist, and understand the importance of lifestyle changes in healing. Her journey is a reminder that, while challenging, recovery from TSW is possible with time, understanding, and the right approach.

Resources for Support and Education:

• International Topical Steroid Awareness Network (ITSAN)
• TSW Assist: Healing Stages
• TSW Assist: Symptom Management

Amy's narrative is more than just a story; it's a roadmap for healing and hope. It serves as a powerful reminder of the resilience of the human spirit and the profound impact of a holistic approach to health.

Through sharing her journey, Amy not only found her path to recovery but also offers a guiding light to others on a similar path.